Ha ha, you funny jokers you. I logged onto your att.com site today to tell you that I have no dial tone and that my phone isn’t working. Your first instructions to me were “call our 24/7 customer service line.” Of course in my head I think “CALL! Immediate results!” Then I remember what I would be calling about.
And that I can’t.
I know I could use my cell phone, but peak minutes spent on hold with those automated machine things?
“I’m sorry, but I didn’t understand what you said. Did you say you wanted a sandwich with bologna?”
“No. But if you don’t help me I’ll find some choice places to shove some bologna.”
“I’m sorry, but I’m having trouble understanding you. Did you say you wanted to buy a pony?”
I also think it’s very admirable that you gave me step by step instructions on troubleshooting my phone issues. Of course it has to start with “Is your phone plugged into the wall?” because there are those people out there.
I’m even related to a couple of them.
What really got me is that you provided a tutorial for customers to self diagnose their phone line, which included bringing a corded phone and a screwdriver outside their home to the Network Interface Device. I’m flattered that you trust me enough to try and fix my own phone, or that you’re that ecologically (economically?) minded enough to have the customer do his or her own repairs. However I don’t think it’s the smartest thing.
Also, thanks for the warning not to perform the troubleshooting in an electrical storm, again, totally related to the reason you have to give that warning.
However, something went awry. There was a dude all up in my telephone buisiness yesterday morning as the moosh and I were eating cereal. Was he supposed to be there? Did you screw up? Because I know I didn’t ask him to be there. All I know is my phone doesn’t work.
And it should.
Can you hear me now?