To: Giant Bank Handling our Home Loan.
RE: You really kind of stink at doing your job.
September 22, 2009
Hello everyone involved in our nightmare!
I’m sure my husband will not condone this email but I have to write it.
If Giant Bank Inc. wants my honest feedback? I’m ready to give my honest feedback.
Giant Bank Inc. has had WEEKS to do their job.
Mr. R told me ON THE PHONE that signatures were NOT required from my father-in-law on the initial paperwork, which despite many phone calls to Ms. T, we have still not received updated numbers to what our loan will actually be.
And now the title company is ready to say “whoops you took too long to take care of your loan so thanks for the thousands of dollars congratulations you get nothing?”
I’m sorry, I have been patient and polite long enough but I am through.
How is it that we received the appraisal (delivered to Indiana) from Mr. R before Ms. K had it?
Mr. R and Ms. K are in the same state if not the same building?
Ms. T, you told me that Ms. K was just starting our file on September 11th when you were in Texas yourself but according to Ms. K she didn’t even have the appraisal at the time.
We started this process back in May. We have given you everything you have asked for when you have asked for it.
Between incorrect fax numbers, vacations, deaths of family members, incorrect information on who needed to sign what where and when plus the fact that we don’t even have accurate preliminary loan papers and everyone has used up every excuse possible?
I am fed up.
Just please do your job and get us our house. Please? I’m sure if it were your daughter or sister or grandchild buying their first house you would care a lot more than you have cared for us.